Contact information
Contact Information & Customer Communication Policy — Grahamstown Flower Merchant
Purpose
This policy explains how we collect, use, and manage customer contact information when communicating about orders, services, and general enquiries.
Information We Collect
When you place an order, make an enquiry, or interact with us, we may collect:
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Name
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Phone number
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Email address
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Delivery address (where relevant)
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Message or order details you provide
We only collect information necessary to provide our services.
How We Use Your Contact Information
Your contact information may be used to:
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Confirm and manage orders
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Arrange delivery or collection
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Respond to enquiries
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Notify you of issues affecting your order
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Provide requested updates
We do not sell or rent your personal information to third parties.
Marketing Communication
We will only send promotional or marketing messages if you have opted in.
You may unsubscribe or request removal from marketing communication at any time.
Sharing Information
We may share relevant contact details with service providers only when required to complete your order (for example, delivery couriers). These parties are expected to handle your information responsibly.
Storage & Security
We take reasonable steps to protect your contact information from loss, misuse, or unauthorised access. Information is retained only for as long as necessary for business, legal, or accounting purposes.
Access & Correction
You may request access to, or correction of, your personal contact information by contacting us directly.
Contact
flowers@tgfm.co.nz
103 Pahau Street, Thames 3500
By interacting with our business, you acknowledge the use of your contact information as outlined above.